Frequently Asked Questions

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At Tasina Soap Co., we believe in transparency and quality when it comes to our handmade soaps. Below are some common questions to help you learn more about our products.

Are your soaps all-natural?
Yes! We carefully select high-quality, natural ingredients for our soaps. However, please note that "natural" does not mean hypoallergenic, and individuals with sensitivities should review ingredient lists before use.

Are your soaps suitable for sensitive skin?
Many of our customers with sensitive skin enjoy our soaps, but everyone’s skin reacts differently. We recommend performing a patch test before full use, and if irritation occurs, discontinue use immediately. If you have skin concerns, consult a healthcare professional before trying new products.

Do you use artificial fragrances or dyes?
No, our soaps are scented with essential oils and naturally colored using clays, herbs, or botanicals. However, even natural ingredients can cause sensitivities, so please check our ingredient list and test accordingly.

Are your soaps vegan and cruelty-free?
Yes, our soaps are cruelty-free, and most are vegan, except for select bars containing sustainably sourced honey. However, we do not guarantee that cross-contamination will never occur in the production process.

How long do your soaps last?
The lifespan of a soap bar depends on usage and storage. To extend its life, store it in a dry, well-drained soap dish between uses. Results may vary.

Do your soaps lather well?
Yes! We formulate our soaps with oils and butters that create a rich, creamy lather. However, lather levels can vary depending on water type and personal use.

Can I use your soaps on my face?
Some of our soaps are gentle enough for facial use, but skin types vary. We recommend checking the product description and doing a patch test before applying to your face. If you have specific skin concerns, consult a dermatologist before use.

Are your soaps safe for babies or children?
Our soaps are made with natural ingredients, but babies and young children have extra-sensitive skin. We recommend using unscented or extra-mild options and consulting with a pediatrician before use.

Can I use your soaps if I have eczema, psoriasis, or other skin conditions?
While some customers with skin conditions have found our soaps beneficial, we do not claim that our products treat, cure, or prevent any medical conditions. If you have a skin condition, consult a dermatologist before use.

Do your soaps contain preservatives?
Our soaps are free from synthetic preservatives, but like any natural product, they should be stored properly to maintain freshness. Use within a reasonable time for the best experience.

How should I store my soaps?
Keep your soaps in a cool, dry place before use, and always allow them to dry on a well-draining soap dish between washes to prevent softening.

Can I give your soaps as gifts?
Absolutely! Our soaps make wonderful gifts. However, since skincare is personal, we recommend checking for potential allergens before gifting.

Do you offer eco-friendly packaging?
Yes, we strive to use minimal, recyclable, and biodegradable packaging whenever possible, but packaging materials may vary.

Do you take custom or bulk orders?
Yes! We accept custom and bulk orders for events, gifts, and wholesale. Contact us for details. Custom orders are final sale and non-refundable.

Where do you ship?
We currently ship within the U.S. and hope to expand internationally soon. Shipping policies and rates may change without notice.

What is your return policy?
Due to the nature of our products, we cannot accept returns on used or opened items. However, if there is an issue with your order, please contact us within [number of days] of receiving it, and we will do our best to resolve the issue.

How can I contact you if I have more questions?
You can reach us via our contact page, email us at lona@tasinasoap.com, or message us on social media.

Disclaimer

At Tasina Soap Co., we take great care in crafting our soaps with high-quality, natural ingredients. However, everyone's skin is unique, and we cannot guarantee that our products will work for every individual. If you have sensitive skin, allergies, or any skin conditions, please read the ingredient list carefully and perform a patch test before full use.

By purchasing and using our products, you acknowledge and agree that Tasina Soap Co. is not responsible for any adverse reactions, skin sensitivities, or other issues that may arise. Our soaps are for external use only—avoid contact with eyes and discontinue use if irritation occurs.

We do not make medical claims about our products, and they are not intended to diagnose, treat, cure, or prevent any medical conditions. If you have concerns about how our soaps may interact with your skin, please consult a healthcare professional before use.

Your safety and satisfaction are important to us, and we encourage responsible use of our products.